At Delhites Trading, we aim to provide a smooth and trustworthy shopping experience with our brand LUZLANE. Please read our shipping policy carefully before placing an order.

🚚 Shipping & Delivery

• Single Address Per Order: Each order can only be shipped to a single address specified at the time of checkout. To ship products to multiple addresses, please place separate orders.

• Processing Time: Orders are processed within 3 working days from the date of order. However, during festive seasons, promotional sales, or unforeseen circumstances, processing may take up to 5-7 working days.

• Business Days: Our shipping days are Monday to Saturday. Orders placed on Sunday or public holidays will be processed on the next working day.

• Courier Partners: To ensure quick and safe delivery, we dispatch orders using reputed courier partners via our logistics aggregator Shiprocket (www.shiprocket.in).

• Shipping Charges: We offer free shipping across India.

• Estimated Delivery Time: Once dispatched, orders typically arrive within 7 to 10 business days, depending on the delivery location.

📦 Shipment Confirmation & Tracking

• You will receive a shipping confirmation email with a tracking ID once your order has been dispatched.

• You can track your shipment status anytime by visiting:
  🔗 https://shiprocket.co/track

📄 Invoice & Documentation

• All shipments are accompanied by a valid tax invoice issued under the registered name Delhites Trading.

• If your parcel arrives without an invoice, kindly raise a request using our support form:
  🔗 Contact Us – LUZLANE Support (replace with your actual Shopify support link)

❌ Damaged or Tampered Packages

• If your package appears visibly damaged or tampered with at the time of delivery, please do not accept it. Instead, refuse delivery and contact us immediately.

• To report any shipping damage or packaging issues, submit a ticket with your Order ID and photos here:
  🔗 Raise a Complaint – LUZLANE (replace with your actual form link)

• We will initiate a replacement or refund promptly after verification.

💳 Payment Methods

• We accept both prepaid and Cash on Delivery (COD) options.

• Please note: COD service availability depends on your pin code. COD eligibility will be shown at checkout.