Shipping & Delivery

One Address Per Order
Each order ships to a single address entered during checkout. Need to ship to multiple addresses? Simply place separate orders.

Processing Time
We take up to 3 working days to process your order with care. During festive seasons or high-demand periods, it may take up to 5–7 days—but we’ll always keep you informed.

Business Days
We ship orders Monday to Saturday. Orders placed on Sundays or public holidays will be processed the next business day.

Courier Partners
To ensure safe and timely delivery, we dispatch all packages through trusted courier services via Shiprocket.
🔗 www.shiprocket.in

Shipping Fee
Shipping is free—always, across India. No surprises at checkout.

Delivery Timeline
Once your order is dispatched, expect delivery within 7–10 business days, depending on your location.

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Shipment Updates & Tracking

As soon as your order is on its way, you’ll receive a confirmation email with a tracking ID.
Track your shipment anytime:
🔗 Track My Order

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Invoices & Documentation

Each parcel includes a valid tax invoice issued by Delhites Trading.
Didn’t receive your invoice? Raise a quick request:
🔗 [Contact Us – LUZLANE Support] (replace with your support link)

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Damaged or Tampered Packages

If your package arrives damaged or tampered, please do not accept it.
Refuse the delivery and let us know immediately.

To report an issue, submit your Order ID and photos here:
🔗 [Raise a Complaint – LUZLANE] (replace with your complaint form link)

We’ll verify and arrange a replacement or refund right away.

Payment Options

We accept Prepaid and Cash on Delivery (COD).
Note: COD availability depends on your pin code and will be shown at checkout.

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If you have any questions, we’re here to help—every step of the way.
Thank you for choosing LUZLANE—where light meets love. 

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